Terms of service

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Terms of Service for Starwood Customs

Last Updated: April 8, 2026

Welcome to Starwood Customs ("Starwood Customs," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at https://starwood-customs.com (the "Site"), any related services, and your purchases of products and services from us.

By accessing or using the Site, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase from us.

1. General Information

Starwood Customs is a family-owned and operated business specializing in premium lifted trucks, performance upgrades, wheels, tires, bumpers, steps, roof racks, bed covers, truck storage solutions, and high-end automotive accessories. We are based in Northwest Arkansas and provide vehicle customization products and related services.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Eligibility and User Accounts

You must be at least 18 years old or the age of majority in your jurisdiction to use the Site and make purchases. By using the Site, you represent and warrant that you meet this requirement.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Products, Pricing, and Orders

  • All products and services are subject to availability. We reserve the right to limit or cancel quantities or orders at our discretion.
  • Prices are listed in U.S. dollars and are subject to change without notice. Taxes, shipping, and handling fees will be added at checkout.
  • We strive for accurate descriptions, images, and pricing, but errors may occur. We reserve the right to correct any errors and to refuse or cancel any order containing an error.
  • Custom builds, installations, or performance upgrades may require additional approvals, measurements, or consultations. Final pricing and timelines will be confirmed prior to work commencing.

4. Payment and Billing

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By placing an order, you authorize us (or our payment processor) to charge your payment method for the total amount, including taxes and shipping.

All payments are processed securely. We do not store full payment card details on our servers.

5. Shipping and Delivery

Shipping times and costs vary depending on your location and the products ordered. Estimated delivery times are provided during checkout but are not guaranteed. Title and risk of loss pass to you upon delivery to the carrier.

For large or heavy items (e.g., wheels, tires, bumpers, or lift kits), additional freight charges or special delivery arrangements may apply. Some products may require professional installation; we are not responsible for installation performed by third parties.

6. Returns, Refunds, and Exchanges

Our return policy is incorporated into these Terms. Please review our separate Refund Policy (available on the Site) for details.

Generally:

  • Returns or exchanges may be accepted within a specified period (e.g., 30 days) for unused products in original condition, subject to restocking fees or exclusions for custom-ordered, installed, or clearance items.
  • Customized or vehicle-specific products (e.g., custom lifts, wheels, or builds) are typically non-returnable unless defective.
  • Shipping costs are non-refundable unless the product is defective or we made an error.
  • We reserve the right to inspect returned items and deny refunds for items damaged due to customer misuse or improper installation.

Contact our customer service team before returning any item.

7. Warranties and Disclaimers

  • Manufacturer warranties (if any) apply to branded products (e.g., Fuel wheels, ICON Vehicle Dynamics, etc.). We pass through manufacturer warranties where applicable but do not provide additional warranties beyond those.
  • For installation services or custom work performed by Starwood Customs, we warrant our workmanship for a limited period as specified in your service agreement or invoice. This does not cover wear and tear, misuse, accidents, or modifications by others.
  • EXCEPT AS EXPRESSLY PROVIDED, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • We do not guarantee that our products will fit every vehicle perfectly or perform without issue in all conditions. Proper professional installation and maintenance are the customer's responsibility.

8. Limitation of Liability

To the fullest extent permitted by law, Starwood Customs, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, products, or services, even if advised of the possibility of such damages.

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

9. Intellectual Property

All content on the Site, including text, images, logos, product photos, and videos, is the property of Starwood Customs or its licensors and is protected by U.S. copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent. "Starwood Customs" and related logos are trademarks of our business.

10. Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any laws.
  • Attempt to gain unauthorized access to any part of the Site.
  • Interfere with the operation of the Site or any user's experience.
  • Submit false or misleading information when placing orders or contacting us.
  • Resell our products without authorization or engage in unauthorized commercial use.

11. Third-Party Links and Services

The Site may contain links to third-party websites (e.g., manufacturers or installers). We are not responsible for the content, privacy practices, or availability of those sites.

12. Indemnification

You agree to indemnify and hold harmless Starwood Customs and its affiliates from any claims, damages, losses, or expenses (including attorney fees) arising from your violation of these Terms, misuse of products, or improper installation/modification of vehicles.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Arkansas, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Washington or Benton County, Arkansas.

You agree to waive any right to a jury trial in any legal proceeding.

14. Termination

We reserve the right to terminate or suspend your access to the Site or refuse service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Starwood Customs 4078 West Sunset Springdale, AR 72762 Email: info@starwood-customs.com

Website: https://starwood-customs.com